FREQUENTLY ASKED QUESTIONS
Absolutely! Before entering a customer’s house, each member of our staff goes through comprehensive training. We have a lot of faith in our teams, and it shows in every clean. As new items and approaches enter the market, training is constant. Each team has a working team leader who oversees the team on-site and does quality checks during the service. While your crew is cleaning, a field manager will come to your house regularly. Quality checks are also performed by field managers to guarantee that you get the finest service possible. With field manager visits, you can be certain that you will always get the greatest quality clean.
We make every attempt to have the same cleaning crew come to your house each time. Due to sickness, vacations, and personnel changes, there may be a change in a team member from time to time. The team leader’s role at Kick-in Klean is to understand your house, get acquainted with it, and instruct the other team members on how to give the quality that you demand.
The Kick-in Klean uses our 22-Step Cleaning Process to offer homes a comprehensive clean to attain the cleanest, healthiest environment possible. In addition to cleaning all of the expected places in your house, Our team will wet wipe your baseboards, window sills, and door ledges to remove dust and dirt accumulation. We also clean and disinfect all registers and vents, as well as vacuum the edges of all rooms. We will vacuum from floor to ceiling in the corners of each room we clean, and then from corner to corner along the tops of the walls to eliminate any cobwebs or dust-up high. On the first visit, team members will spend additional time in the kitchen and restrooms cleaning away the scale and soap buildup. The kitchen floor, bathroom floors, and entrance foyer are all cleaned. To eliminate allergens from the air and furnishings, we utilize specialized chemicals and HEPA-filtered vacuums, as well as cleaning beneath mattresses and on top of appliances.
Yes. We guarantee your complete satisfaction with all of our services. If you are dissatisfied with any of the areas we have cleaned, please contact us within 24 hours and we will return to re-clean it at no additional charge.
We adore animals and will exercise extreme caution with them. Please let us know what sort of pets you have ahead of time so that we don’t startle them or mistakenly let them out. We also request that you secure them as needed in case visits make them frightened.
It is not necessary to tip team members since they are salaried workers of The Kick-in Klean. However, if you are pleased with our service, you are welcome to tip.